Refund &
Returns Policy

Our guarantee

championshippeptides.com ("we," "us," "our") stands behind the identity, purity, and condition of every product we ship. We want you to trust the quality of what arrives, and we back that with a straightforward money-back guarantee.

If a product doesn't meet the specification stated on its Certificate of Analysis (COA), or if your order arrives damaged or incorrect, you're entitled to a full refund or a free replacement. Because some of our products can't be returned once opened, for the safety and integrity reasons described below, quality, accuracy, and delivery issues are always covered regardless of that restriction.

COA-mismatch guarantee

Every lot ships with a third-party Certificate of Analysis reporting identity and purity using the method stated on the certificate. If independent testing shows a lot doesn't meet what's reported on its COA, we'll resolve it at no cost to you.

• Choose a full refund of the affected item, or a free replacement from the same or a current lot.
• Send us your independent test results (such as HPLC or mass-spec data) along with your order number and the lot number on the vial.
• This guarantee applies even to opened items — a COA mismatch is a quality issue on our end, so the opened-item restriction doesn't apply here.

Damaged or incorrect items

Please inspect your order as soon as it arrives. If anything was damaged in transit, or you received the wrong product, quantity, or lot, report it within 7 days of delivery and we'll send a free replacement or issue a full refund, including any shipping paid on that item.

• Email us within 7 days with your order number and clear photos of the item, packaging, and shipping label.
• For incorrect items, include a photo of the vial label so we can trace the lot.
• Please hold onto the item and packaging until your claim is resolved — we may ask you to send it back with a prepaid label.

Unopened items

If you ordered the wrong item or changed your mind, unopened products can be returned within 14 days of delivery, provided the tamper-evident seal is intact and the item is in its original packaging.

• Contact us to request a Return Merchandise Authorization (RMA) before sending anything back.
• Return shipping for change-of-mind returns is the customer's responsibility — we recommend a tracked service.
• Once we receive and verify the unopened item, we'll refund the product price to your original payment method.

Non-returnable items

For customer safety and to protect the integrity of our supply chain, certain items can't be returned once their seal is broken — we're unable to verify storage or handling conditions after that point.

• Vials with a broken or opened tamper-evident seal.
• Reconstituted, diluted, or otherwise handled materials.
• Items outside the 14-day unopened return window.

This doesn't affect your COA-mismatch, damaged-item, or incorrect-item protections above — those cover quality and accuracy issues regardless of whether the item was opened. Store material as directed on the label to preserve stability.

How to start a return or refund

Starting a claim is easy. Email info@championshippeptides.com with your order number and a short description of the issue, and our team will guide you through next steps and issue an RMA number if a physical return is needed.

• Include your order number, the affected product and lot number, and any relevant photos or test data.
• We'll confirm whether a return is required and, if so, provide an RMA number and return instructions.
• Please don't ship items back without an RMA — unauthorized returns may be delayed or refused.
• For quality, damage, or accuracy claims, we cover return shipping. For change-of-mind returns, the customer covers it.

Refund processing

Once your return is received and inspected, or your claim is approved, we process refunds promptly to your original payment method.

• Approved refunds are typically issued within 3–5 business days; your bank may take additional time to post the credit.
• For quality, damaged, or incorrect-item claims, we refund the full product price plus any shipping charged on that item.
• For change-of-mind returns, we refund the product price; shipping charges are non-refundable.
• If a refund hasn't appeared after 10 business days, contact us and we'll trace it with our payment provider.

Promotional orders

When a refund involves a promotional order — such as a buy-one-get-one or other free-item offer — the promotion is treated as a single bundle so the discount applies fairly.

• If you return a purchased item from a promotional order, the associated free or discounted item must also be returned unopened, or its value will be deducted from your refund.
• Refunds on promotional bundles reflect the amount actually paid, not the full list price of each item.
• COA-mismatch, damaged, and incorrect-item guarantees apply to promotional and free items exactly as they do to paid items.

Order cancellations

You can cancel an order for a full refund any time before it ships. Since we aim to ship quickly, please reach out as soon as possible if you need to cancel.

• Email info@championshippeptides.com with your order number and "cancel" in the subject line.
• If the order has already shipped, it'll be handled under the returns process above once it arrives.
• Cancellations approved before shipment are refunded in full to your original payment method.

Chargebacks

If you have a concern about an order, we ask that you contact us first — most issues can be resolved quickly through our returns and refund process above. Because we maintain documented refund and return policies and honor legitimate claims, we ask that you allow us the opportunity to make it right before initiating a chargeback with your bank or card issuer.

Chargebacks filed for orders that don't qualify under this policy, or without first contacting us, may be disputed with supporting documentation, including order records and correspondence.

Contact

Questions about a return, refund, or the status of a claim? We're happy to help. Reach us at info@championshippeptides.com — please include your order number so we can assist you quickly.